What Is the 24 Hour Rule? Under the NDIS Act, registered providers must notify the NDIS Quality and Safeguards Commission within 24 hours of becoming aware of a Reportable Incident. This is not a guideline — it is a legal obligation under Section 73Z of the National Disability Insurance Scheme Act 2013. :::warning Failure to report within 24 hours can result in compliance action, including conditions on registration, suspension, or revocation of provider registration. ::: What Qualifies as a Reportable Incident? The NDIS Commission defines five categories of Reportable Incidents: Death of a participant Serious injury requiring medical treatment Abuse or neglect (including alleged) Unlawful sexual or physical contact Unauthorised use of restrictive practices Section 73Z Explained Simply Section 73Z requires that when a key personnel member of a registered provider becomes aware of a reportable incident, they must notify the Commissioner. The notification must include the nature of the incident, when it occurred, who was involved, and what immediate actions were taken. Step by Step: What to Do in the First 24 Hours Hour 0 1: Immediate Response 1. Ensure the participant is safe and re
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